The Screwdriver - Privacy Policy
Last updated: May 05, 2025
Introduction
This Privacy Policy describes how The Screwdriver ("we," "our," or ”us“) collects, uses, and shares your information when you use our mobile application available on Google Play Store.
Data Collection and Use
Personal Information
We collect the following categories of personal and sensitive information to enable core features of our service:
- Contact details: Name, email address, and phone number — used for account registration, communication, and service coordination
- Payment and financial details: Includes transaction details and bank account information, used for processing payments and vendor payouts securely
- Identity verification information: Government-issued identification numbers (e.g., Aadhaar, PAN) — used strictly for verifying vendor identity and fulfilling regulatory or compliance obligations
- Profile and employment information: Additional personal and professional details provided during profile setup, including details of employees if applicable
Device & Usage Data
- Usage statistics: Information about how users interact with the app, including screen views, button clicks, and session duration
- Device information: Device model, operating system version, and unique device identifiers for performance and troubleshooting
Location Data
- Precise location (GPS-based): Collected to assign and track service jobs based on vendor proximity and to support location-based features
- Approximate location: Used when fine location access is not available, to support location-aware functionality
- Background location: Enabled when vendors are actively on service tasks, allowing continuous tracking to ensure job accountability and safety
How We Use Your Information
- To provide and maintain our services
- To process payments and manage orders
- To improve our app functionality and user experience
- To communicate with you about updates, promotions, and service information
- To provide location-specific services and recommendations
- To ensure security and prevent fraud
Data Sharing
We do not sell your personal information to third parties. We may share information with:
- Service providers who perform services on our behalf (payment processors, cloud services)
- Legal authorities when required by law
- Business partners with your consent
User Controls and Choices
You can:
- Update or delete your account information through the app settings
- Control app permissions through your device settings
- If you wish to permanently delete your data, you can send a request to info@thescrewdriver.in, and we will process the deletion promptly
Data Security
We implement appropriate technical and organizational measures to protect your information. However, no method of electronic transmission or storage is 100% secure.
Important App Permissions
To help the app work smoothly and serve you better, we ask for a few permissions only when needed:
| What We Access | Why It’s Needed | How It’s Used |
|---|
| Camera | To take photos using your device | Vendors take selfies for attendance and upload photos of completed work |
| Location | To find your position accurately | Helps match vendors with nearby jobs and track job progress—even if the app is running in the background |
| Notifications | To keep you updated in real-time | Sends alerts for new jobs, status changes, and payments |
You stay in control: permissions are only asked when needed, and you can manage or turn them off anytime in your phone’s settings.
Children‘s Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy in the app and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: info@thescrewdriver.in
- Phone: +91 88802 22457